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Call Us:01225 819999Mon-Fri 9am-5:30pm

Customer Support

Welcome to Customer Support.

Here you can find useful contact information and help if you have any questions regarding Free Delivery, Cup Size, Opening an Account, Buying Online or our Returns Policy. Additionally further support is offered here: Frequently Asked Questions.

Free Delivery

Delivery is free of charge and takes 2 working days from order.

There is a minimum order value of £75.00 to qualify for free carriage.

Orders under £75.00 will incur a small carriage charge of £5.79 (plus VAT).

Will they fit?

In-Cup Sizes: 90% of incup drinks  sold in the UK are in 73mm cups and will be sent as standard. This cup size will fit the majority of machines: Klix, Eurocup, Flavorpac, Capresso, Darenth, Refresh 700/1400, Style 5, 1066, Encore, Cafebar, Sabre, to name but a few.

If you use a Kenco or Maxpax machine, then Incup Drinks are supplied in 76mm cups, please state when ordering.

We also supply 12 oz Incup drinks. These supersize drinks are suitable for catering, nescafe go machines and takeaways.

If unsure as to which size fits your machine then please contact us using one of the methods below and we will be able to advise as to which size you require.

If you don't have an Incup Vending Machine then cup size is irrelevant.  Just add hot water using a kettle or hot tap available on some Water Machines.

Discount Codes

Discounts are available to clients who wish to order 10 or more cases of our drinks. The following Codes apply only to drinks, the total items in the cart must be 10 or more cases of drinks. Ancillary products such as Sugar or Stirrers do not attract a discount or count towards the total number of items. Additionally Nescafe Gold Blend In-Cup Drinks which are already discounted aren't included. Please enter a code once you 'Proceed to Checkout' and the discount will be applied.

In Cup 73mm Drinks Code: In Cup 10

Drinks To Go 12oz: Drinks To Go 10

Alternatively please contact us by either email: or telephone: 01225 819999.

Pioneer Vending is absolutely committed to giving our customers not only unrivalled service, but also offering the best possible prices. This has always been our goal since we were established in 1990. 

Online Shop

Simple to use safe and secure. Our primary payment processing is via Shopify/Stripe, all major credit and debit cards accepted. However, you can also choose the "express checkout" option if you wish to use PayPal, GPay or ShopPay. 

If you experience any problems or wish to order and pay using the telephone then please contact us.

Quality Assured

Rest assured that our quality is extremely high. Drinks are packed under license issued by the various brands and as such are strictly regulated. In addition to this they are packed in conditions approved by the BRC to Grade A Food Standard (Supermarket Quality).

Refund & Privacy Policy

No quibble. If you experience any problems with your drink purchase, then please contact us within 7 Days of receipt and your product will be replaced or refunded.

Please follow this link for our Privacy Policy.

Account Facility

We welcome account customers. If you require an account facility then please in the first instance either contact us using one of the methods below or click open an account. Its simple, we just require a few details. Alternatively please contact us on 01225 819999.

Discounts are available for orders that exceed 10 cases. Please contact us for prices.

Vending Machine Spare Parts

We can supply spare parts for the following machines:

MiniCup Flex, Encore Auto, Style 5, 1066 Auto, Refresh 700, Refresh 1400, Vienna, Sienna, Venetian & Roma.

Should you require spares then please call us, most are available for next day delivery.

Vending Machine Servicing

We are able to arrange service calls to almost any type or make of vending machine to most areas of the UK. You will need an account with Pioneer Vending for us to attend a call out.

We can often diagnose any problems without the need of a call out or spare part over the telephone. This applies to the following machines:

  • MiniCup Flex or Classic
  • Encore Auto or Elite
  • Style 5 or Style
  • 1066 Auto
  • Refresh 700 or Vogue
  • Refresh 1400 or Vogue
  • Vienna
  • Sienna
  • Venetian
  • Roma

Many more items can be found by visiting Accessories and Sundry Products.

Need an account facility?  Ready to place an order? Require more product Information? Can't find what your looking for?  Please contact us or view our FAQs.