Welcome to Customer Support.
Here you can find useful contact information and help if you have any questions regarding Free Delivery, Cup Size, Opening an Account, Buying Online or our Returns Policy. Additionally further support is offered here: Frequently Asked Questions.
Delivery is free of charge and takes 2 working days from order.
There is a minimum order value of £70.00 to qualify for free carriage.
Orders under £70.00 will incur a small carriage charge of £5.79 (plus VAT).
Will they fit?
In-Cup Sizes: 90% of incup drinks sold in the UK are in 73mm cups and will be sent as standard. This cup size will fit the majority of machines: Klix, Eurocup, Flavorpac, Capresso, Darenth, Refresh 700/1400, Style 5, 1066, Encore, Cafebar, Sabre, to name but a few.
We also supply 12 oz Incup drinks. These supersize drinks are suitable for catering, nescafe go machines and takeaways.
If unsure as to which size fits your machine then please contact us using one of the methods below and we will be able to advise as to which size you require.
If you don't have an Incup Vending Machine then cup size is irrelevant. Just add hot water using a kettle or hot tap available on some Water Machines.
Simple to use safe and secure. Our primary payment processing is via Shopify/Stripe, all major credit and debit cards accepted. However, you can also choose the "express checkout" option if you wish to use PayPal, GPay or ShopPay.
If you experience any problems or wish to order and pay using the telephone then please contact us.
Rest assured that our quality is extremely high. Drinks are packed under license issued by the various brands and as such are strictly regulated. In addition to this they are packed in conditions approved by the BRC to Grade A Food Standard (Supermarket Quality).
No quibble. If you experience any problems with your drink purchase, then please contact us within 7 Days of receipt and your product will be replaced or refunded.
We welcome account customers. If you require an account facility then please in the first instance either contact us using one of the methods below or click open an account. Its simple, we just require a few details. Alternatively please contact us on 01225 819999.
Discounts are available for orders that exceed 12 cases. Please contact us for prices.
Vending Machine Spare Parts
We can supply spare parts for the following machines:
MiniCup Flex, Encore Auto, Style 5, 1066 Auto, Refresh 700, Refresh 1400, Vienna, Sienna, Venetian & Roma.
Should you require spares then please call us, most are available for next day delivery.
Vending Machine Servicing
We are able to arrange service calls to almost any type or make of vending machine to most areas of the UK. You will need an account with Pioneer Vending for us to attend a call out.
We can often diagnose any problems without the need of a call out or spare part over the telephone. This applies to the following machines:
- MiniCup Flex or Classic
- Encore Auto or Elite
- Style 5 or Style
- 1066 Auto
- Refresh 700 or Vogue
- Refresh 1400 or Vogue