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Call Us:01225 819999Mon-Fri 9am-5:30pm

Frequently Asked Questions

Here we answer some Frequently asked questions. If you can't find what you're looking for please contact us.

How do I know if the incup drinks from Pioneer Vending will fit my machine?

The Standard size is 73mm incup, these will fit almost all machines - Klix, Eurocup, Flavorpac, Capresso, Darenth MJS, Refresh 700/1400, Style 5, 1066, Encore & Cafebar to name a few. If in doubt it will be printed on the box or foil sleeve from your current supplier. Alternatively please call us with the make of your machine and we will be able to advise you.

What size incup drinks do I need for my Maxpax/Kenco incup machine?

Maxpax/Kenco machines use 76mm size cups. Pioneer Vending supply these in Branded Paper cups. Please ensure you order the correct size for your machine - the 76mm variety are stated in the product name. If you are unsure, please call us with the make of your machine and we will be able to advise you.

Can I use PayPal for purchases on the Online Shop?

Our primary payment processing is via WorldPay, we also accept Paypal.  You will be prompted at the checkout to use either a PayPal account or any debit/credit card with WorldPay. Using either method you are assured of both safety and security.

Can I have an account with Pioneer Vending?

Yes. Businesses can apply for an account online or please contact us.

Can I order and pay over the telephone?

Yes. We can process orders and payments over the telephone. Please call us on 01225 819999 and ensure you have all details to hand.

Which type will fit my Nescafe & Go machine?

You will need our supersize 12oz incup drinks.

Because prices are so low I'm concerned about quality?

Rest assured that quality is extremely high. Drinks are packed under license which are issued by the various brands and as such are strictly regulated. In addition to this they are packed in conditions approved by the BRC to Grade A Food Standard (Supermarket Quality).

Can I get Free Shipping?

Yes. Delivery is free on all orders over £70.00 in value.

Can I order less than the Free Shipping minimum?

Yes. All orders are welcome, any under £70.00 in value will be subject to a small carriage charge. Currently £5.79 plus VAT.

What is the shelf life of Pioneer Vending's Products?

Most items have a 12 month shelf life.

Does Pioneer Vending have a Privacy Policy?

Yes. Please follow this link for our Privacy Policy.

What is the Refund Policy of Pioneer Vending?

No quibble. If you experience any problems with your drink purchase, then please contact us within 7 Days of receipt and your product will be replaced or refunded.