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Call Us:01225 819999Mon-Fri 9am-5:30pm

Frequently Asked Questions

Here we answer some Frequently asked questions. If you can't find what you're looking for please contact us.

How do I know if the in-cup drinks from Pioneer Vending will fit my machine?

The Standard size is 73mm incup, these will fit almost all machines - Klix, Eurocup, Flavorpac, Capresso, Darenth MJS, Refresh 700/1400, Style 5, 1066, Encore & Cafebar to name a few. If in doubt it will be printed on the box or foil sleeve from your current supplier. Alternatively please call us with the make of your machine and we will be able to advise you.

What size in-cup drinks do I need for my Maxpax/Kenco in-cup machine?

Maxpax/Kenco machines use 76mm size cups. Pioneer Vending supply these in Branded Paper cups. Please ensure you order the correct size for your machine - the 76mm variety are stated in the product name. If you are unsure, please call us with the make of your machine and we will be able to advise you.

Can I get a discount?

Yes. Discounts are available to clients who wish to order 10 or more cases of our drinks. The following Codes apply only to drinks, the total items in the cart must be 10 or more cases of drinks. Ancillary products such as Sugar or Stirrers do not attract a discount or count towards the total number of items. Additionally Nescafe Gold Blend In-Cup Drinks which are already discounted aren't included. Please enter a code once you 'Proceed to Checkout' and the discount will be applied.

In Cup 73mm Drinks Code: In Cup 10

Drinks To Go 12oz: Drinks To Go 10

Alternatively please contact us by either email: sales@pioneervending.co.uk or telephone: 01225 819999.

Pioneer Vending is absolutely committed to giving our customers not only unrivalled service, but also offering the best possible prices. This has always been our goal since we were established in 1990. 

Are purchases secure using your Online Shop?

Yes, extremely safe and secure. Our primary payment processing is via Shopify/Stripe, all major credit and debit cards accepted essentially. However, you can also choose the "express checkout" option if you wish to use PayPal, GPay or ShopPay. 

Can I have an account with Pioneer Vending?

Yes. Businesses can apply for an account online or please contact us.

Can I order and pay over the telephone?

Yes. We can process orders and payments over the telephone. Please call us on 01225 819999 and ensure you have all details to hand.

Which type will fit my Nescafe & Go machine?

You will need our supersize 12oz incup drinks.

Because prices are so low I'm concerned about quality?

Rest assured that quality is extremely high. Drinks are packed under license which are issued by the various brands and as such are strictly regulated. In addition to this they are packed in conditions approved by the BRC to Grade A Food Standard (Supermarket Quality).

Can I get Free Shipping?

Yes. Delivery is free on all orders over £70.00 in value.

Can I order less than the Free Shipping minimum?

Yes. All orders are welcome, any under £70.00 in value will be subject to a small carriage charge. Currently £5.79 plus VAT.

What is the shelf life of Pioneer Vending's Products?

Most items have a 12 month shelf life.

Does Pioneer Vending have a Privacy Policy?

Yes. Please follow this link for our Privacy Policy.

What is the Refund Policy of Pioneer Vending?

No quibble. If you experience any problems with your drink purchase, then please contact us within 7 Days of receipt and your product will be replaced or refunded.